Shipping and Returns Overview
Qianxi (Hk) Limited operates pumpshoesdwqe.com for the sale of Women's Shoes. This Shipping and Returns document explains how orders are shipped, how returns are accepted, how refunds are processed, and how damaged or defective items are handled. By placing an order on pumpshoesdwqe.com, the buyer agrees to the policies described in this document and the Terms of Service. This document applies to all purchases made through pumpshoesdwqe.com.
Shipping Policy
Qianxi (Hk) Limited ships Women's Shoes to addresses provided by the buyer during checkout. Order processing begins after payment authorization and address verification. Processing occurs within standard business processing periods. Shipping timelines are determined by the shipping carrier, destination, customs processing, and service level selected at checkout. Qianxi (Hk) Limited does not guarantee specific delivery dates. Tracking information is provided when the carrier makes it available. The buyer is responsible for providing a complete and accurate shipping address. Qianxi (Hk) Limited is not responsible for delays, losses, or misdeliveries caused by incorrect address information supplied by the buyer. If a shipment is returned to Qianxi (Hk) Limited because the buyer did not provide a valid address or did not collect the shipment, the buyer bears all shipping costs associated with the original shipment and any reshipment.
Return Eligibility and 14 Days No-Reason Refund Policy
Qianxi (Hk) Limited offers a strict 14 days no-reason refund policy. The buyer may request a return within 14 days of receipt. The return window begins on the date the buyer receives the Women's Shoes. To qualify, items must be unused, unworn, and in original packaging. Items must include all original materials that accompanied the shipment. Items must show no signs of outdoor use, alteration, or damage caused after delivery. The buyer completely bears the return shipping costs. Qianxi (Hk) Limited does not provide prepaid return labels for no-reason returns. The buyer must arrange and pay for return shipping. The buyer must use a trackable shipping service and retain proof of shipment. Qianxi (Hk) Limited is not responsible for returns lost in transit.
Non-Returnable and Ineligible Items
No specific product category is automatically excluded from return. Eligibility depends on the condition of the item. An item is not returnable if it has been used, worn, washed, altered, or damaged after delivery. An item is not returnable if it is missing original packaging or original materials. An item is not returnable if it has been exposed to conditions that make resale impossible. An item is not returnable if the return request is submitted after the 14 days no-reason refund period. Items that do not meet the eligibility conditions are returned to the buyer at the buyer's expense. Qianxi (Hk) Limited reserves the right to refuse a return that does not satisfy these conditions.
Step-by-Step Return Process
Step 1: Contact Qianxi (Hk) Limited at [email protected] within 14 days of receipt. Provide the order number, the item description, and the reason for return. Step 2: Wait for return authorization instructions from Qianxi (Hk) Limited. Do not ship the item before receiving authorization. Step 3: Pack the Women's Shoes securely in original packaging. Include all original materials. Step 4: Ship the package to the return destination. The recipient must be Qianxi (Hk) Limited, the contact phone is +852 8481 9347, and the specific return address is UNIT 135, 1/F., 143 WAI YIP STREET, KWUN TONG, HONG KONG. Step 5: Pay all return shipping costs. The buyer completely bears the return shipping costs. Step 6: Send the tracking number and proof of shipment to [email protected]. Step 7: Qianxi (Hk) Limited inspects the returned item after delivery. If the item meets eligibility conditions, Qianxi (Hk) Limited approves the refund.
Refund Timing and PayPal Refunds
Refund arrival time is at least 14 days. This period begins after Qianxi (Hk) Limited approves the return. Refunds are issued to the original payment method used for purchase. The refund amount covers the price paid for the returned Women's Shoes. The refund amount does not cover original shipping charges unless required by law. The refund amount does not cover return shipping costs. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow the full refund period to pass before contacting Qianxi (Hk) Limited about a missing refund. If the refund does not appear after the applicable period, the buyer must contact [email protected] with the order number and payment details.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This requirement perfectly matches the Terms of Service. The buyer must contact Qianxi (Hk) Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Qianxi (Hk) Limited reviews the claim and provides return instructions. The buyer completely bears the return shipping costs. After Qianxi (Hk) Limited receives and inspects the damaged or defective item, Qianxi (Hk) Limited issues a refund or replacement as required by the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted. This 7-day requirement matches the Terms of Service.
Contact Information
Questions about shipping, returns, refunds, or damaged items must be directed to Qianxi (Hk) Limited. The contact email is [email protected]. The contact phone is +852 8481 9347. The contact address is UNIT 135, 1/F., 143 WAI YIP STREET, KWUN TONG, HONG KONG. The website is pumpshoesdwqe.com. Qianxi (Hk) Limited responds to inquiries within standard business response periods. The buyer must include the order number in all communications. This Shipping and Returns document applies to all Women's Shoes orders placed through pumpshoesdwqe.com.